Questions We Hear

Positive behaviour support looks at why a behaviour happens and what need it meets. We then build strategies that improve the person's quality of life and reduce the need for behaviours of concern, without blame and without punishment.

No. We only do behaviour support, so that we can do it really well. If you need other supports, we're happy to work alongside the other people in your team.

We work with people of all ages who need behaviour support, along with the families, carers and providers around them. Most people we support are NDIS participants with Improved Relationships funding, but you can also self-fund (see Funding below).

Yes. With the family's consent, we work alongside schools, preschools and daycares so everyone around the person is on the same page. We also run training for educators. See our training.

Yes. We come to you, at home, at school, at work or out in the community, across Albury Wodonga and the surrounding region. If you're further out, get in touch and we'll talk about what's possible.

Yes. Where restrictive practices are in place, we follow NDIS Quality and Safeguards Commission requirements and work toward reducing and removing them over time.

Yes. We're a registered NDIS provider (4050169698), so we can work with self-managed, plan-managed and agency-managed plans.

Behaviour support is funded through Improved Relationships in your NDIS plan. If you're not sure whether your plan includes it, get in touch and we'll help you work it out.

Yes. Behaviour support can be privately funded. Where appropriate, a Behaviour Support Practitioner can also provide recommendations or reports to help with future NDIS funding.

Where appropriate, our practitioners can look at the person's needs and circumstances and write reports or recommendations to support an NDIS plan review. The final decision always sits with the NDIS.

Call the NDIS on 1800 800 110 and tell them you'd like to endorse Mana Health Services as your behaviour support provider. Have our provider details (above) ready. If it helps, ask for the endorsement to line up with your plan dates.

1. Sign in to myGov and open your linked NDIS account.
2. Go to your provider relationships or requests.
3. Find the request from Mana Health Services.
4. Check our details and the dates.
5. Select Accept.

Stuck? Call the NDIS on 1800 800 110, or get in touch and we'll walk you through it.

Fill in the referral form on our website. Families, support coordinators, plan managers and other providers can all refer. We'll be in touch to talk it through.

We call to understand what's happening and confirm funding. Then we send a service agreement, meet the person and their support team, and start getting to know them.

We'd rather be honest than say yes to something we can't do well. Sometimes we don't have capacity at the time, and sometimes we don't think we're the right fit for what you need. Either way, we'll tell you, and where we can, we'll point you toward someone who can help.

We want to hear from you. Contact us at info@manahealthservices.com.au. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.