Frequently asked questions

Behaviour support involves a person-centred approach to improving an individual's quality of life. This approach emphasises life enrichment, choice, and human rights, while also developing strategies to reduce the negative impact of challenging behaviours. A Behaviour Support Practitioner (BSP) assesses a person's needs and creates a Positive Behaviour Support Plan (PBSP). This plan includes respectful, person-focused, and strategies aimed at improving the participant's quality of life. The strategies in a PBSP are derived from thorough assessments conducted by a qualified BSP, who is registered with the NDIS. If a PBSP includes restrictive practices, the finalised plan must be submitted to the NDIS as the regulatory body. Providers are required to report every instance of restrictive practice usage.

A Behaviour Support Practitioner registered with the NDIS is a professional qualified to provide specialist support in understanding behaviours of concern. These practitioners are classified into different levels: Core, Proficient, Advanced, and Specialist.

A Behaviour Support Practitioner does many things. An important thing they do is train workers and the other people in a person’s environment. When a person has a PBSP, it becomes the blueprint for how workers and other people interact within a person’s environment, so that person can live their best life. Because there are no two plans alike, one of the key roles of the Behaviour Support Practitioner is to train, coach, and mentor the people who are important in a person’s life – that’s anyone who may have an impact in a person’s environment. The training helps everyone to understand the person and their needs, as well as how to safely use the strategies in the PBSP – this is an integral part of delivering positive behaviour supports.

A restrictive practice is any type of support or practice that limits a person freedom of movement or their human rights. It is typically used to stop someone from displaying concerning or challenging behaviours as a last resort for the least amount of time possible. The NDIS (National Disability Insurance Scheme) National Quality and Safeguards Commission (NQSC) regulates the use of restrictive practice for all services available through the NDIS, these restrictive practices must be reported on every time they are used. There are 5 regulated restrictive practices, they are; Seclusion, Physical, Chemical, Environmental & Mechanical.

Simply click on the Referral Form tab and fill out the form. If you would like to speak on the phone regarding your or your participants needs give us a call on 0474 123 036.

Just as our support is personalised and based on individual circumstances, so too are the fees. While we endeavour to be as accessible as possible to everyone, funding is the decision of the NDIS and self-funding will require an individual discussion. If you’re unsure about your own funding status, email us and we can help direct you on how to find out.

Yes, up to an hour from Albury Wodonga. We don’t want location to be a barrier, we want to be accessible to those who are most at need and to support people in our wider community. We are happy to organise appointments at-home, school, out in the community or at any of your support facilities.

Yes. We work within a pricing structure, or via the MMM Price Guide for NDIS.